Terms and Conditions

We use Sage Pay to collect and process transaction information. Please read the Sage Pay Security Policy at http://www.sagepay.co.uk/policies/security-policy.

This store is currently closed. Please see our opening times. Pre-ordering is available.

Bucknall Family Catering Limited understands that your privacy is important to you and that you care about how it is used and shared online. We respect and value the privacy of everyone who visits Our Site and therefore (subject to the limited exceptions in section 5, below) do not collect information about you unless you contact us (in which case, see section 4, below). Any information we do collect will only be used in ways that are useful to you and in a manner consistent with your rights and Our obligations under the law. 

Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately. 


Payment & Refunds 

Our acceptance of your order will take place when we email you to accept it, at which point a contract will come into existence between you and us. 

If we are unable to accept your order, we will inform you of this and will not charge you for the goods or will refund you in accordance with clause 9.3 if payment has already been made. This might be because what you have ordered is out of stock, because we have identified an error in the price or description of the items ordered or because we are unable to meet a collection time you have specified. 

We will assign an order number to your order and tell you what it is when we accept your order. It will help us if you can tell us the order number if you contact us about your order. 

Our Site is solely for the promotion of our goods in the UK. Unfortunately, we do not accept orders from customers outside the UK. 

Any images of the food on our Site are for illustrative purposes only. Although we have made every effort to display the options accurately, your food may vary slightly from those images. 


 If you wish to make a change to your order once it has been placed, please contact us as soon as possible and in any event at least 45 minutes before the agreed collection time. We will let you know if the change is possible. If it is possible, we will let you know about any changes to the price of the order, the timing of collection or anything else which may be different as a result of your requested change and ask you to confirm whether you wish to go ahead with the change. If we 3 cannot make the change or the consequences of making the change are unacceptable to you, you may want to cancel part of the order or cancel the order in full and end the contract (see clause 9). 

Definitions and Interpretation 

In this Policy the following terms shall have the following meanings:  

“Data” means collectively all information that you submit Bucknall Family Catering Limitedvia the Website. This definition shall, where applicable, incorporate the definitions provided in the Data Protection Act 1998. 

“User” means any third party that accesses the Website and is not employed by Bucknall Family Catering Limited and acting in the course of their employment; and 

“Website” means the website that you are currently using (https://thecrispycodsouthsea.touchtakeaway.net/menu and any sub-domains of this site (https://thecrispycodsouthsea.touchtakeaway.net/menu) unless expressly excluded by their own terms and conditions. 

Information About Us 

Our Site, https://thecrispycodsouthsea.touchtakeaway.net/menu is [owned and] operated by Bucknall Family Catering Limited registered in England who’s registered 76 Locksway Rd, Southsea, Portsmouth, Southsea PO4 8JP

Scope – What Does This Policy Cover?

This Privacy Policy applies only to your use of Our Site. It does not extend to any websites that are linked to from Our Site (whether We provide those links or whether they are shared by other users). We have no control over how your data is collected, stored or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them. 

Data Collected 

Subject to section 4.3, Our Site does not collect any data from you unless you contact Us via an email link which is included on Our Site. We do not place cookies on your computer, nor do We use any other means of data collection. 

From emails We may collect your name, your email address and any other information which you choose to give us. 

Our Site automatically collects the following (non-personal) data: 

Your IP Address. 

How Do We Use Your Data? 

All personal data is stored securely in accordance with the principles of the Data Protection Act 1998. For more details on security see section 6, below. 

As noted above, We do not generally collect any data. Where We do (if you email Us, for example), We may use your data as follows: 

Responding to communications from you 

We will not share any of your data with any third parties for any purposes. 

How and Where Do We Store Your Data? 

We only keep your data for as long as We need to in order to use it as described above in section 5, and/or for as long as We have your permission to keep it. 

Your data will only be stored within the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland and Liechtenstein). 


Some or all your data may be stored or transferred outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland and Liechtenstein). You are deemed to accept and agree to this by using Our Site and submitting information to Us. If We do store or transfer data outside the EEA (this may be the case, for example, if Our email server is in a country outside the EEA), We will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the EEA and under the Data Protection Act 1998. 

Data security is of great importance to Us, and to protect your data We have taken suitable measures to safeguard and secure any data We hold about you (even if it is only your email address). 

Notwithstanding the security measures that We take, it is important to remember that the transmission of data via the internet may not be completely secure and that you are advised to take suitable precautions when transmitting to Us data via the internet. 


How Can You Access Your Data? 

You have the legal right to ask for a copy of any of your personal data held by Us (where such data is held) on payment of a small fee which will not exceed £5.00. Please contact Us for more details at insert using the contact details below in section 12. 

Contacting Us 

If you have any questions about Our Site or this Privacy Policy, please contact Us by post Crispy Cod  76 Locksway Rd, Southsea, Portsmouth, Southsea PO4 8JP  Please ensure that your query is clear, particularly if it is a request for information about the data, we hold about you (as under section 11, above). 

Privacy Policy 

We may change this Privacy Policy as we may deem necessary from time to time, or as may be required by law. Any changes will be immediately posted on Our Site, and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up to date.